How to Reset Emergency Call Malfunction BMW

What Causes the BMW Emergency Call Malfunction?

Before diving into the steps to reset the emergency call malfunction, it’s helpful to understand some of the common reasons why the system may stop working. Here are a few potential causes:

• Software Glitches: The BMW emergency call system relies on complex software to operate. Occasionally, software errors or bugs can disrupt the system, causing it to malfunction.
• Weak or No Signal: The system uses cellular networks to communicate with emergency services. If you’re in an area with poor reception or no network signal, the system may fail to connect.
• Battery Issues: Low or failing vehicle batteries can impact the performance of various electronic systems in your BMW, including the emergency call system.
• Hardware Malfunctions: A physical issue with the emergency call system’s components, such as the SOS button or communication module, can also lead to a malfunction.
• SIM Card or Network Problems: Some BMWs use SIM cards for emergency communication. If there is a problem with the SIM card, such as a faulty card or network issues, the system might fail to work correctly.

Now that we understand some potential causes, let’s look at how to reset the emergency call system in your BMW.

How to Reset BMW Emergency Call Malfunction

If you encounter an emergency call malfunction in your BMW, here are a few steps you can take to reset the system and get it back to working order:

Step 1: Check for System Errors

The first step in resolving the emergency call malfunction is to check for system errors. In some cases, the vehicle will display an error message on the dashboard or infotainment screen. If you see an error message related to the emergency call system, take note of it, as it may provide valuable information about the cause of the malfunction.

If the system shows a message such as “Emergency Call System Malfunction” or “SOS Call Not Available,” this indicates a software or connectivity issue. If you don’t see an error message, move on to the next step.

Step 2: Restart the Vehicle

Sometimes, a simple restart of your BMW’s systems can resolve temporary glitches. Here’s how you can do it:

1. Turn off the engine and remove the key (or turn off the ignition if your BMW has keyless start).
2. Wait for about 5 minutes to allow the vehicle’s electronic systems to power down completely.
3. Start the engine again and check if the emergency call system is working properly. If the system was experiencing a temporary glitch, restarting the car might resolve the issue.

If the emergency call malfunction persists after restarting the vehicle, move on to the next step.

Step 3: Reset the BMW iDrive System

If your BMW is equipped with the iDrive system, a reset may help resolve issues related to the emergency call system. Follow these steps to reset the iDrive system:

1. Ensure your BMW is in “Park” mode and that the ignition is on.
2. Locate the iDrive Controller (the large knob located on the center console).
3. Press and hold the power button on the iDrive controller for about 20 seconds. The screen should go black and then reboot, showing the BMW logo.
4. Once the system restarts, check if the emergency call system is functioning correctly.

A reset of the iDrive system can sometimes resolve software-related malfunctions that affect the emergency call feature. If the issue persists, try the next step.

Step 4: Check the SIM Card and Network

If your BMW’s emergency call system uses a SIM card for communication, it’s important to check the SIM card for any issues. A faulty or damaged SIM card could be the reason why the emergency call feature isn’t working. Here’s how to check:

1. Locate the SIM card slot, which is typically found in the glove compartment or near the vehicle’s communication module (refer to your owner’s manual for exact location).
2. Remove the SIM card and inspect it for any visible damage, such as scratches or corrosion.
3. If the SIM card appears damaged, you may need to replace it. Contact your BMW dealer or service center to get a replacement card.
4. Reinsert the SIM card, ensuring it is securely placed in the slot, and check if the emergency call system is working after restarting the vehicle.

If the system still isn’t working, the issue may be related to network connectivity or a signal problem. Try driving to a different location with better cellular reception, as poor signal strength can prevent the system from functioning properly.

Step 5: Perform a System Reset through the BMW Service Menu

If the previous steps didn’t resolve the issue, you may be able to reset the emergency call system through the BMW service menu. This requires access to your vehicle’s onboard diagnostic system:

1. Turn on your BMW and access the iDrive Menu.
2. Navigate to Settings and select Vehicle Settings.
3. In the settings menu, look for an option called Emergency Call or BMW Assist (this varies by model).
4. Follow the on-screen instructions to reset the system. This may include confirming your vehicle’s connection to BMW Assist or performing a diagnostic test to check for issues.

If you’re unable to access the service menu or reset the system through these options, it’s best to contact your local BMW dealership or service center for assistance.

Step 6: Contact BMW Service Center

If all else fails, the issue may be more complex than a simple reset can resolve. If the emergency call malfunction persists after following the steps above, it’s time to contact a BMW service center. They can diagnose and fix any hardware or software problems affecting the system. A qualified BMW technician will be able to inspect the vehicle’s communication module, check for any faults in the system, and ensure that the emergency call feature is working correctly.

Preventive Tips to Avoid Emergency Call Malfunctions

To minimize the chances of encountering an emergency call malfunction in your BMW, follow these preventive tips:

• Keep the SIM card up to date: Ensure that your BMW’s SIM card is in good condition and update it if necessary.
• Regularly check software updates: Ensure that your BMW’s software, including the emergency call system, is up to date with the latest patches and improvements.
• Avoid long periods of inactivity: If your BMW sits unused for long periods, the battery could lose charge, affecting the emergency system. Start the vehicle regularly to maintain system performance.
• Maintain a strong signal: Always try to drive in areas with good cellular coverage to ensure that the emergency call system works when you need it most.

Conclusion

The emergency call system in your BMW is an essential safety feature, and when it malfunctions, it’s important to reset the system promptly. By following the steps outlined in this guide, you can reset the emergency call system and restore its functionality. If these steps don’t resolve the issue, don’t hesitate to contact a BMW service center for professional assistance. Remember that regular maintenance and prompt troubleshooting will help keep your BMW’s emergency call system in top condition and ensure your safety on the road.

Have you encountered an emergency call malfunction in your BMW? Share your experiences in the comments below or ask any questions you may have!